FAQ

Order

Q: What is the minimum wholesale order?
A:  500USD or equivalent amount in EUR currency.

Q:How can i select your products?
A:Please contact us by email first and try to specify what you exactly need. Describe quantity, preferred size, shape etc. We will send you photo of all items before  your payment to get your agreement on purchase.

Q:How to find the prices?
A:Some products with prices you can find in our store and for other items we will email you price list.

Q:Do you have all i can see in stock?
A:Products with prices are exactly what we sell. Other pictures are for reference only,please ask for avaliability.


Payment, invoice, bank information

Q: How do I pay for my purchase?
A: czechminerals accepts the following payment methods: PayPal,  bank transfer in USD, EUR currency. After you specify your order we will send you an invoice with payment details /Paypal or T/T payment/.

Q: Do you accept other payment method?
A: No, please dont aks for it.

Q: Do i pay any fees when receiving parcel?
A: Normally not because most of countries have any custom fees for importing moldavites. But if you buy jewelry,some fees can appear. We cannt affect this thing. Its often not very big amount and for sure its not any extra charge for shipping!

Q: Do I get an invoice for my purchase?
A: Yes, we ship all orders  with full invoice.All customers, especially European customers please advice your valid  TAX VAT Number.

Q: What if I don’t have valid  TAX VAT number?
A: Let us know. We can still  send you a merchandise, but in EUROPEan Union we will add 20 percent VAT tax to your purchase.US customers and others don’t need this number so urgent, but this number helps by custom clearance to be not charged as an individual import.

 


Shipping

QHow you send the  moldavites?
A: we use UPS – express saver service. Package will arrive directly to your hand within 3 days (if not delayed at custom).

Q: What countries do you ship to?
A: We ship Worldwide /not to P.O.BOX/.You must give us following details: Full address, Full name, email, phone .

Q: What is the shipping time?
AUPS Saver service arrive in 3 working days (all shipping times can delay due custom

Q: Do your parcel have tracking number and insurance?
A: UPS offer online tracking for your parcel and is insured for full price.

Q: What are the shipping cost?
A:We ship all wholesale orders for free.

Q: My parcel don’t arrive yet, what I have to do?
A: Please check the status by tracking number or contact us and you can also ask  your local UPS office. Sometimes there is delay by custom clearance.


Other

Q: Are your minerals and moldavites genuine?
A:  Yes, we sell only naturally stones and moldavites.

Q: Is your silver .925 real?
A: Yes, all used silver is sterling and every silver jewelry is .925 stamped.

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We are registered with the Assay Office Czech Republic

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